User Research with Keep Tidy Volunteers
Find out how the Digital Team have undertaken their 1st major piece of user research
DCP
Training and Support: Optimising Technology during a Pandemic for the Digital Customer Portal (DCP)
Since Covid-19 came into our working lives we have all had to make many changes. This has included changes to the way we work and the nature in which we deliver services. Within the project team we have also had to look at new ways of delivering a consistent and improved customer experience on our new Digital Customer Portal (DCP).
Supporting Families - Winter Covid Grant & reusing workflow
How the Digital Team played their part in supporting BwD's vulnerable families during the winter months
Joining the DCP Team
This is my journey to the Digital Customer Portal Team - work experience, the Council’s Apprentice Scheme, adapting to remote working and what I am looking forward to in my new role.
Joining the DCP Team
My journey to the Digital Team - Volunteering, the Council’s Apprentice Scheme, adapting to remote working and what I am looking forward to in my new role.
Council's system map
We recently carried out work to visually map the current state of our digital systems. It's proving useful as we plan the future and engage the wider business.
