What3words

While carrying out user research for our new volunteer’s litter forms, we kept hearing about ‘what3words’. The Digital Design team decided to explore this further and see what the benefits would be to integrate this into our online forms.

By Lindsey Roberts

Digitising payments to support young people and their families

The Local Authority is to start using Pay Point as the mechanism to provide young people and families with financial assistance, replacing the current cash provision service.

By Matthew Cartledge

Joining the DCP Team

My first month as an Assistant Service Designer

By Lloyd Foster

We are rolling out Microsoft Teams Rooms!

BwD Council are rolling out Microsoft Teams Rooms, this blog provides an insight on how we plan to do this and our progress so far.

By Mo Patel

User Research with Keep Tidy Volunteers Part 3 - The Results

Find out the end results of the user research the Digital team have conducted with BwD's Keep Tidy volunteers

By Joanne

User Research with Keep Tidy Volunteers Part 2

Read our 2nd blog about the work we are doing with our volunteers

By Joanne

Joining the Digital Team and iterating blackburn.gov.uk

My journey so far after joining the Digital Team- my role as a content designer, what content design means and how I delivered a design change for the website homepage

By Shazia

User Research with Keep Tidy Volunteers

Find out how the Digital Team have undertaken their 1st major piece of user research

By Joanne

Digital services to help provide safer workplaces

How the digital team have helped Public Health with their Covid programme of work to create safer workplaces with providing lateral flow testing.

By Laura Crabtree

Training and Support: Optimising Technology during a Pandemic for the Digital Customer Portal (DCP)

Since Covid-19 came into our working lives we have all had to make many changes. This has included changes to the way we work and the nature in which we deliver services. Within the project team we have also had to look at new ways of delivering a consistent and improved customer experience on our new Digital Customer Portal (DCP).

By Lindsey Roberts