While carrying out user research for our new volunteer’s litter forms, we kept hearing about ‘what3words’. The Digital Design team decided to explore this further and see what the benefits would be to integrate this into our online forms.
Since Covid-19 came into our working lives we have all had to make many changes. This has included changes to the way we work and the nature in which we deliver services. Within the project team we have also had to look at new ways of delivering a consistent and improved customer experience on our new Digital Customer Portal (DCP).