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Digital & Business Change

Blackburn with Darwen Council

  • Media
    What3words logo
    7th Oct 2021

    What3words

    While carrying out user research for our new volunteer’s litter forms, we kept hearing about ‘what3words’. The Digital Design team decided to explore this further and see what the benefits would be to integrate this into our online forms.

    By Lindsey Roberts

  • Media
    Pay Point
    22nd Sep 2021
    Pay Point , Children's Social Care , BwD , Digital Payments

    Digitising payments to support young people and their families

    The Local Authority is to start using Pay Point as the mechanism to provide young people and families with financial assistance, replacing the current cash provision service.

    By Matthew Cartledge

  • Media
    Lloyd
    22nd Jul 2021
    DCP , Digital , Service Design

    Joining the DCP Team

    My first month as an Assistant Service Designer

    By Lloyd Foster

  • Media
    Logo
    14th Jul 2021

    We are rolling out Microsoft Teams Rooms!

    BwD Council are rolling out Microsoft Teams Rooms, this blog provides an insight on how we plan to do this and our progress so far.

    By Mo Patel

  • Media
    #Brendathebin
    12th Jul 2021
    User Research , Service Design , Volunteers , Keep Tidy

    User Research with Keep Tidy Volunteers Part 3 - The Results

    Find out the end results of the user research the Digital team have conducted with BwD's Keep Tidy volunteers

    By Joanne

  • Media
    Miro board
    8th Jun 2021
    Digital , DCP , User Research , Service Design , Volunteers

    User Research with Keep Tidy Volunteers Part 2

    Read our 2nd blog about the work we are doing with our volunteers

    By Joanne

  • Media
    Miro board example
    3rd Jun 2021
    Digital , Service Design , Website

    Joining the Digital Team and iterating blackburn.gov.uk

    My journey so far after joining the Digital Team- my role as a content designer, what content design means and how I delivered a design change for the website homepage

    By Shazia

  • Media
    Volunteer litter bags
    25th May 2021
    Digital , DCP , User Research , Service Design , Volunteers

    User Research with Keep Tidy Volunteers

    Find out how the Digital Team have undertaken their 1st major piece of user research

    By Joanne

  • Media
    Workplace safety poster
    13th May 2021
    Digital , Agile , Learning , Covid-19

    Digital services to help provide safer workplaces

    How the digital team have helped Public Health with their Covid programme of work to create safer workplaces with providing lateral flow testing.

    By Laura Crabtree

  • 4th Feb 2021
    DCP , Digital , Training

    Training and Support: Optimising Technology during a Pandemic for the Digital Customer Portal (DCP)

    Since Covid-19 came into our working lives we have all had to make many changes. This has included changes to the way we work and the nature in which we deliver services. Within the project team we have also had to look at new ways of delivering a consistent and improved customer experience on our new Digital Customer Portal (DCP).

    By Lindsey Roberts

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