Designing our Family Hubs website - A Content Workshop

An overview of our first content workshop for our new and upcoming Family Hubs website

By Katie Leake

A week in the life of a Local Government Lead Service Designer

Find out what's involved in the BwD world of Service Design....

By Joanne

Family Hubs

An update on our Family Hubs project and the key themes that have come out of the sessions so far.

By Katie Leake

Teams Roadshows

Preparing our employees for the transition from Skype for Business to Microsoft Teams

By Lara Lowe

Family Hubs

An update about our Family Hubs project, and our first face-to-face session.

By Katie Leake

'Arte et labore' Digital Strategy Update and Review 2022

We signed off a new Digital Strategy last year and recently went back to our Member Executive Board to update Councillors on the progress so far, as well as looking back at some of the digital impact during Covid. This blog is a summary of the report that can be found in full here https://democracy.blackburn.gov.uk/documents/s19014/Digital%20Strategy.pdf

By Paul

Digitalising the Planning Duty Service

Service Design recently worked alongside the Planning Team to support digitalising their Planning Duty Service. Read about how this work transformed the “front door” of the service and delivered a better customer experience!

By Aamirah Patel

Digital support for Blackburn with Darwen residents

This week is Get Online Week 2022, which is an annual event, led by the Good Things Foundation so it seems like the perfect time to share whats happening locally in relation to digital inclusion.

By Nicole Mason

Our Customer Panel

The birth of the Customer Panel Community.

By Zahida Khan

Digital Skills Hub Launch

After a few intense nail biting days we were finally able to launch our Digital Skills Hub.

By Lara Lowe