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8th Sep 2023Designing our Family Hubs website - A Content Workshop
An overview of our first content workshop for our new and upcoming Family Hubs websiteBy Katie Leake
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15th Jun 2023A week in the life of a Local Government Lead Service Designer
Find out what's involved in the BwD world of Service Design....By Joanne
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20th Feb 2023Family Hubs
An update on our Family Hubs project and the key themes that have come out of the sessions so far.By Katie Leake
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13th Feb 2023Teams Roadshows
Preparing our employees for the transition from Skype for Business to Microsoft TeamsBy Lara Lowe
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27th Jan 2023Family Hubs
An update about our Family Hubs project, and our first face-to-face session.By Katie Leake
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15th Dec 2022'Arte et labore' Digital Strategy Update and Review 2022
We signed off a new Digital Strategy last year and recently went back to our Member Executive Board to update Councillors on the progress so far, as well as looking back at some of the digital impact during Covid. This blog is a summary of the report that can be found in full here https://democracy.blackburn.gov.uk/documents/s19014/Digital%20Strategy.pdfBy Paul
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13th Dec 2022Digitalising the Planning Duty Service
Service Design recently worked alongside the Planning Team to support digitalising their Planning Duty Service. Read about how this work transformed the “front door” of the service and delivered a better customer experience!By Aamirah Patel
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17th Oct 2022Digital support for Blackburn with Darwen residents
This week is Get Online Week 2022, which is an annual event, led by the Good Things Foundation so it seems like the perfect time to share whats happening locally in relation to digital inclusion.By Nicole Mason
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