Training and Support: Optimising Technology during a Pandemic for the Digital Customer Portal (DCP)

Since Covid-19 came into our working lives we have all had to make many changes. This has included changes to the way we work and the nature in which we deliver services. Within the project team we have also had to look at new ways of delivering a consistent and improved customer experience on our new Digital Customer Portal (DCP).

By Lindsey Roberts

Supporting Families - Winter Covid Grant & reusing workflow

How the Digital Team played their part in supporting BwD's vulnerable families during the winter months

By Joanne

Joining the DCP Team

This is ​​​​​​​my journey to the Digital Customer Portal Team - work experience, the Council’s Apprentice Scheme, adapting to remote working and what I am looking forward to in my new role. 

By Miles Caton

Digitalising meetings: Going live with Office 365

The success of the integration into a digital way of working during the COVID period:

By Liz Woodruff

Joining the DCP Team

​​​​​​​My journey to the Digital Team - Volunteering, the Council’s Apprentice Scheme, adapting to remote working and what I am looking forward to in my new role. 

By Mehvish Mahmood

Moving to a Hosted Finance System – Civica FinancialsLIVE

Our finance system had to move to a hosted platform quickly, it was tough but we did it.

By Nicola Gallimore

Managing Data and Reporting Information during Coronavirus

How the multitude of avaialble data relating to the pandemic was delivered to users across the organisation as a concise set of information

By Graham Dean

Test, Trace & Isolate - utilising local resources to keep our communities and residents safe

Blog regarding BwD's response to devolved test, trace and isolate responsibilities

By Matthew Cartledge

Designing a financial support form for C19 self isolation

How the digital team went about implementing an online form for Financial support for residents self isolating.

By Zahida Khan

Digital Customer Portal - the journey so far

We've achieved so much over the past few months. Here we look back at what we've delivered, what we've learnt and also what's next for the team.

By Laura Crabtree