We signed off a new Digital Strategy last year and recently went back to our Member Executive Board to update Councillors on the progress so far, as well as looking back at some of the digital impact during Covid. This blog is a summary of the report that can be found in full here https://democracy.blackburn.gov.uk/documents/s19014/Digital%20Strategy.pdf
Service Design recently worked alongside the Planning Team to support digitalising their Planning Duty Service. Read about how this work transformed the “front door” of the service and delivered a better customer experience!
A digital transformation project for the Children's Disability Service, allowing the team to save a significant amount of time and money and allocate their resources to closely supporting families in need