Digital Customer Portal - the journey so far

We've achieved so much over the past few months. Here we look back at what we've delivered, what we've learnt and also what's next for the team.

By Laura Crabtree

Coming up for air – Meeting COVID-19 with Agile approaches. Phase 1

8 lessons from our experience in the first phase of COVID-19

By Paul

Chat services

Since launching our new website last year our Online chat use has rocketed, as we made it more accessible and launched new services to chat through. This is making our customer interactions easier, quicker and saving tax payers money

By Ross Mcqueen

Our Digital Roadmap

100 stakeholders across 13 design workshops, to identify a Council wide plan to implement solutions with real impact

By Laura Hodkinson

Council's system map

We recently carried out work to visually map the current state of our digital systems. It's proving useful as we plan the future and engage the wider business.

By Joanne

Optimising the process for Disabled Facilities Grants

We applied Agile and LEAN thinking to the Disabled Facilities Grants process. We've nearly halved the processing time as a result.

By Laura Hodkinson

Connecting Social Care & NHS systems to improve lives

We've been working on integrating Social Care and NHS records for better outcomes for our people. We're now widening the work to speed up discharge from hospital to Social Care

By Matthew Cartledge

Providing better online services for residents

We're getting our residents involved in designing the online services that they use, this is at the heart of our plans to provide an efficient and accessible digital front door to the council.

By Laura Hodkinson

Our vision and business plan

We're building a new capability around digital in Blackburn with Darwen, we're on an exciting journey and we want to share it, in the open with you all.

By Paul