Joining the DCP Team

​​​​​​​My journey to the Digital Team - Volunteering, the Council’s Apprentice Scheme, adapting to remote working and what I am looking forward to in my new role. 

By Mehvish Mahmood

Moving to a Hosted Finance System – Civica FinancialsLIVE

Our finance system had to move to a hosted platform quickly, it was tough but we did it.

By Nicola Gallimore

Managing Data and Reporting Information during Coronavirus

How the multitude of avaialble data relating to the pandemic was delivered to users across the organisation as a concise set of information

By Graham Dean

Test, Trace & Isolate - utilising local resources to keep our communities and residents safe

Blog regarding BwD's response to devolved test, trace and isolate responsibilities

By Matthew Cartledge

Designing a financial support form for C19 self isolation

How the digital team went about implementing an online form for Financial support for residents self isolating.

By Zahida Khan

Digital Customer Portal - the journey so far

We've achieved so much over the past few months. Here we look back at what we've delivered, what we've learnt and also what's next for the team.

By Laura Crabtree

Coming up for air – Meeting COVID-19 with Agile approaches. Phase 1

8 lessons from our experience in the first phase of COVID-19

By Paul

Chat services

Since launching our new website last year our Online chat use has rocketed, as we made it more accessible and launched new services to chat through. This is making our customer interactions easier, quicker and saving tax payers money

By Ross Mcqueen

Our Digital Roadmap

100 stakeholders across 13 design workshops, to identify a Council wide plan to implement solutions with real impact

By Laura Hodkinson

Council's system map

We recently carried out work to visually map the current state of our digital systems. It's proving useful as we plan the future and engage the wider business.

By Joanne