Amanda Hodgkinson, Business Systems Officer, in her own words describes a significant piece of process improvement work she recently has undertaken.

Digitising processes to improve care…....

This blog is to introduce you to our Digital Customer Portal Programme and what that actually means.

Welcome to our new blog, we're excited to be able to share our work in Blackburn with Darwen with a wider audience. We want to do our work in the open in this way so that we can share and learn with others but also provide transparency around what we do, especially with our local residents, services and partners.