• Media
    Chat Graph
    31st Jan 2020

    Chat services

    Since launching our new website last year our Online chat use has rocketed, as we made it more accessible and launched new services to chat through. This is making our customer interactions easier, quicker and saving tax payers money

    By Ross Mcqueen

  • Media
    Workshop
    31st Jan 2020

    Our Digital Roadmap

    100 stakeholders across 13 design workshops, to identify a Council wide plan to implement solutions with real impact

    By Laura Hodkinson

  • Media
    BwD system map
    21st Jan 2020

    Council's system map

    We recently carried out work to visually map the current state of our digital systems. It's proving useful as we plan the future and engage the wider business.

    By Joanne

  • Media
    User Experience
    6th Dec 2019

    Providing better online services for residents

    We're getting our residents involved in designing the online services that they use, this is at the heart of our plans to provide an efficient and accessible digital front door to the council.

    By Laura Hodkinson

  • Media
    Cathedral
    11th Nov 2019

    Our vision and business plan

    We're building a new capability around digital in Blackburn with Darwen, we're on an exciting journey and we want to share it, in the open with you all.

    By Paul

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